The Dalai Lama writes:
There is a common perception that compassion is, if not actually an impediment, at least irrelevant to professional life. Personally, I would argue that not only is it relevant, but that when compassion is lacking, our activities are in danger of becoming destructive. This is because when we ignore the question of the impact our actions have on others' well-being, inevitably we end up hurting them.
I observed a related phenomenon when I worked for the training department. We were trying to sell our classes. I had written a class that I had never presented, never taught. My boss wanted to market it in advance of the fact. I objected, saying that I didn't know how good the class would be and that it might require refinement once the experience of teaching had been had. This would not do. We had to sell it before the fact. I got the argument that "What do you think other companies do?" Well, I didn't care what other comanies did, I thought we should present a proven, quality product. Well... we weren't going to do it that way, and we didn't. In response to my complaint that I felt it unethical I got: "That's business."
Things have changed. There was a time, in the US, at least when the customer had value. Customers have morphed over the years into faceless, despensible blobs whose sole function is to cough cash. When did we lose our respect for the general public for ourselves? Am I the only one who finds this strange?